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 - Dilbert by Scott Adams

Share April 30, 2011's comic on:


Tags #apathy, #telephones, #get tech support, #audio menu, #tech support, #user manuals, #hate customers, #apathy thing

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Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.

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 - Dilbert by Scott Adams

Share June 07, 2011's comic on:


Tags #public speaking, #financial model, #complicated, #formula errors, #management, #figures support, #schemes for career development, #life is ridiculous

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Man: My financial model in Excel is so complicated that I assume it's riddled with formula errors. But that's okay because management only uses the results when the figures support their schemes for career advancement. Uh-oh. I just realized that my life is ridiculous. Boss: Do you have hand-outs?

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 - Dilbert by Scott Adams

Share December 24, 2011's comic on:


Tags #business ethics, #retail business, #sales trip, #dont talk, #misleading impression, #engineering support, #after sale, #bag of meat, #lying bag of meat

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Boss: I need you to come with me on a sales trip, but don't talk to the customer. Your presence is needed to give a misleading impression of how much engineering support we plan to offer after the sale. Dilbert: So I'm nothing but a bag of meat? Boss: No. You're a lying bag of meat.

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 - Dilbert by Scott Adams

Share January 22, 2012's comic on:


Tags #computers & peripherals, #machinery, #tech support, #digital modem, #wiring, #problem, #plumbing, #supervisor

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Dogbert: This is Dogbert's tech support. How many I abuse you? Boss: I think my digital modem is broken. Dogbert: Please hold while I pretend to be testing it. Okay, it looks fine from here. The problem must be in your wiring. You'll have to rip out all of the wiring in your entire house to locate the problem. Boss: Are you sure? Because the lights on the modem aren't even on. Dogbert: That means you have moisture on your internal wiring. You'll also need to replace all of your plumbing and get a new roof. Boss: May I speak with your supervisor? Dogbert: Sure. But he sounds exactly like me.

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 - Dilbert by Scott Adams

Share February 12, 2012's comic on:


Tags #frustration, #tech support, #ticket window, #evaluated, #how helpful, #trouble tickets, #stubborness, #obsticle, #financial success, #disconnected, #new stranger, #hating

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Tech Support: Hello, this is tech support. May I close your ticket now? Dilbert: Um... no. You haven't helped me yet. I just called you. Tech Support: I'm not evaluated on how helpful I am. I'm evaluated on how many trouble tickets I close. Your stubbornness is becoming an obstacle to my financial success. By the way, if our call gets disconnected, I count that as a closed ticket. Dilbert: I'll make it quick. Tech Support: What? What? I can't hear you. Dilbert: Son of a beach ball! On the plus side, my goal of hating one new stranger every day is right on track.

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 - Dilbert by Scott Adams

Share February 11, 1999's comic on:


Tags #dogberts tech support, #many questions, #phone, #understand technology, #bounce around

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Caption: "Dogbert's tech support" Dogbert sits at a computer and speaks on the phone. Dogbert says, "First I need to ask you many questions." Dogbert says, "Then I will transfer you to someone who will ask you the same questions again." Dogbert says, "We do this to remove any hope you might have had that we understand technology."

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 - Dilbert by Scott Adams

Share February 12, 1999's comic on:


Tags #dogberts tech support, #serial number, #inside unit, #warranty void, #open case, #anything changes

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Caption: "Dogbert's tech support" Dogbert sits at a computer and talks on the phone. Dogbert says, "I'll need your serial number, which is conveniently located inside the unit. The man on the other end of the phone says, "The sticker says my warranty will be void if I open the case." DOgbert says, "Well, call me if anything changes."

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 - Dilbert by Scott Adams

Share March 31, 1999's comic on:


Tags #dogberts tech support, #hard reboot, #listen carefully, #rent a van, #dynamite, #stolen dynamite, #main relay station, #talk, #aim bazooka, #van

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Dogbert sit at a computer. Caption: "Dogbert's Tech Support" Dogbert says, on the phone "You'll need to do a hard reboot. Listen carefully." Dogbert says, "Rent a van and fill it with stolen dynamite. Park it near the power company's main relay station." Dilbert says, "Can we talk?" Dogbert wags his tail and says on the phone, "...Now aim the bazooka at the van."

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 - Dilbert by Scott Adams

Share April 13, 1999's comic on:


Tags #secret lair, #teach reality, #dumpster, #cubicle, #french fry, #lumbar support

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Phil drags Asok by his tie. Phil says, "Asok, come to my lair and I will teach you about reality." Asok and Phil stand by a dumpster. ASok says, "Your secret lair is a dumpster?" Phil says, "Get in" Asok and Phil sit in the middle of the trash in the dumpster. Asok says, "It's like my cubicle, but with much better lumbar support!" Phil eats a french fry and says, "French fry?"

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 - Dilbert by Scott Adams

Share April 21, 1999's comic on:


Tags #dogbert consults, #eliminate phone support, #via internet, #discourage people, #ominous list, #personal questions

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Caption: "Dogbert Consults" Sogbert stands on the boss's desk. DOgbert says, "Eliminate phone support for your product. Provide help only via the internet." Dogbert's tail wags and he says, "Then discourage people by making them answer an ominous list of personal questions." Man looks terrified in front of his computer the computer screen reads, "1. What is your home address? 2. When do you shower?"